Service Quality: Research Perspectives
Author: Benjamin Schneider, Susan Schoenberger White
Publisher: SAGE Publications
ISBN: 9780761921462
Date: 2003
Pages: 185
Format: PDF
Size: 1.22 Mb

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates

Please LOGIN or REGISTER HERE to see this content
2 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 5 (2 votes, average: 5.00 out of 5)
You need to be a registered member to rate this post.
Loading...Loading...